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ABA Frontline Compliance Training
A free training solution for ABA member banks.

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Frequently Asked Questions


Is ABA Frontline Compliance Training really free?
Absolutely!  As an added benefit of your ABA membership, you get unlimited access to ABA's online compliance courses and our Learning Management system (LMS), ABA's LMS. You get everything you need to train your entire workforce, track their progress and produce reports for both internal and bank examiner use.

How do I take advantage of this offer?
Signing up for ABA Frontline Compliance is easy. Click here to sign up online.  You are two clicks away!

Can I review ABA Frontline before I sign up?
Yes. There are three ways to gather more information before signing up.
1) Sign up for a live informational webinar.
2) View course demonstrations online.
3) Call Eric Hensley at (202) 663-5489.   

How long does it take to get started?
Once your License Agreement is submitted, it takes approximately three (3) business days for us to create your unique domain on our LMS, ABA's LMS, and register the bank administrator.  

We will then contact the administrator via email with their login credentials and provide training and offer personalized implementation support. With ABA's implementation support, you can be up and running as quickly as you need to be.  

Does ABA offer implementation support?
Yes. ABA offers implementation support to administrators by registering the bank's employees then scheduling a personalized training session with the administrator to enroll users in appropriate courses.

What is the role of the administrator?
There has to be at least one administrator at the bank who maintains the ABA Frontline Compliance Training program. The administrator may register employees, enroll them in courses and generate reports to monitor their progress.  And you may choose to have multiple administrators.    

Which regulations are covered by ABA Frontline Compliance Training?
ABA's courseware covers all the key banking regulations that impact a retail-oriented bank. In addition, job-specific curricula are offered for call center representatives, customer service representatives, consumer lenders, personal bankers, and tellers. For a complete list of courses, please click here. 

How will I know which courses my employees need?
ABA's regulatory compliance experts have developed a Compliance Training Roadmap for Frontline Staff that will help you identify which courses are appropriate for your employees. If you and/or your compliance officer do not already have a training plan, this is a great tool to help you.

How will my employees access their training?
Courses may be accessed 24/7/365 on ABA's LMS from any computer that has an Internet connection.  Each employee will receive a unique login ID and password to enter the system and complete their assigned training. 

If your bank already has a learning management system (LMS), ABA will provide you with compliance courseware, which can be loaded on virtually any industry-standard LMS.

Will my employees need access to the Internet?
Yes. Your employees will need access to ABA's LMS. This is a web site where employees log in to take courses and complete their training. If your bank limits employee access to the Internet, you will need to enable access to this specific web site - https://aba.csod.com.

Can my employees access the coursework if they do not have an email address?
Yes, but your training administrator would have to send login instructions individually to each participant. Employees can use their personal email addresses, but they still need access to the Internet to launch their courses.

How can I track employee progress in these courses?
Administrators may run one of several standard reports to monitor employee course progress, or they may build and run their own unique reports. All reports can be printed immediately or saved to Excel. It is common that these reports are shared with examiners upon their request.

Why is ABA making this offer?
ABA has helped the industry manage regulatory burden for more than 100 years. Bank regulation, however, is a fact of life. ABA is making this program available at no cost to member banks to help you control the growing cost of compliance training, which is part of the regulatory burden, and has become a key factor in risk management. Only ABA can provide this training free to its member banks.

Does ABA provide non-compliance training as part of this offer?
ABA provides a wide range of non-compliance training delivered over the Internet, in the classroom and by webinar.  Your bank can license additional ABA eLearning courses at a reduced rate. And, ABA's LMS can manage your entire training program, including both internal training activities and external events.  Employees can also register for individual courses as needed.

Is there a test at the end of each course?
Yes. At the end of each course, employees take and submit a test based on course objectives. The standard passing score is 70%. However, ABA also has custom passing scores of 80% and 85%. Tests are graded automatically by the system and employees immediately see their score.

Test may be taken as many times as needed to pass, and feedback is provided for both correct and incorrect answers. Test questions change after each attempt.

How often are courses updated, and will new courses be added?
ABA is committed to ensuring that all Frontline Compliance courses are kept up-to-date. Courses are reviewed regularly by ABA subject-matter experts and are updated as regulatory changes occur. In most cases these changes are made in advance of the regulatory or statutory compliance date so that banks can train affected staff prior to mandatory implementation.

ABA also asks an advisory group of member banks to review course content and make recommendations for changes and updates. New courses are added as necessary to meet the training needs of our members.

Can I create my own courses?
You may create your own courses through a feature called Rapid eLearning. This is a customization and there is an additional cost for this feature. You create the course content in PowerPoint and the test (optional) in Word then send them to us. We will then build the course and make it available in your domain. You may assign and track Rapid eLearning courses like any other online course.  

What if I have additional questions about the offer?
Contact Eric Hensley at 800-BANKERS (226-5377) ext. 5489 or ehensley@aba.com.