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ACB introduces a new strategic partnership with the Center for Financial Training-Atlantic States (CFT-AS) offering over 2,000 courses designed to increase the accessibility of quality professional development to all levels of community bank personnel. For nearly 100 years, CFT-AS has specialized in financial institution training solutions, with a current enrollment of more than 9,000 financial institution employees.

CFT-AS delivers:

Comprehensive courses at every level of responsibility . . . with immediate on-the-job applications
Programs that award industry-recognized certificates and diplomas
College credit recommendation from the American Council on Education for 17 three-credit courses
Flexible formats that fit every need:

Online & correspondence study options

Instructor-led Online Courses
Self-paced Online Courses
Guided Self-study Programs

Multi-media
Customized in-house programs
Traditional classroom instruction

Affordable pricing to minimize budget impact while producing maximum results

Listed below are examples of the courses available (with the number of courses in parentheses):

Retail Banking Essentials
    Financial Planning
    Trust Customer Referrals
    Making Securities Referrals
    … and 3 more courses
Financial Services for New Account Representatives
    Sales for New Account Representatives
    Legal Aspects for New Account Reps
    … and 6 more courses
Customer Service in the Financial Services Industry
    Customer Service Excellence
    Deposit Accounts & Services
    Fiduciary & Decedent Accounts
    Insurance of Accounts
    IRA Basics
    Security of Customer Information
    … and 44 more courses
Branch Operations
    Account Ownership Basics
    Check Fraud: Preventing & Detecting
    Teller Operations
General Banking
    Economics for Bankers
    Money & Banking
    Fundamentals of Banking
    Spanish for Banking & Finance
Lending
    Agriculture Lending
    Bankruptcy & Consumer Loans
    Consumer Leasing Act & Reg M
    … and 3 more courses
Security & Fraud Issues
    Automated Teller Fraud
    Embezzlement
    Identity Theft
    Customer Identification Programs
    … and 13 more courses

Administrative Support
    The Administrative Support Professional (9)
Business Law (8)
Communication
    Interpersonal Communication Skills (9)
    Business Writing Essentials (9)
    International Communications (3)
    Emotional Intelligence in the Workplace (5)
    Effective Listening Skills (4)
    Business Etiquette and Professionalism (4)
    Building Better Work Relationships (5 )
    E-mail Essentials (5)
    Delivering Successful Presentations (3)
    Effective Business Meetings (3)
    Dealing with Conflict (3)
    Professional Telephone Skills (3)
    Negotiating to Win (8)
    Getting Results without Authority (6)
    Effective Feedback (5)
    Anger Management (2)
    …and 25 more courses
Customer Service
    Frontline Call Center Skills (4)
    Customer Relationship Management (6)
    Measuring Customer Satisfaction (3)
    Internal Customer Service (3)
    Managing a Customer-Focused Department (4)
    Inbound Call Center Management (5)
    …and 29 more courses
e-Business
    e-Business Foundations (6)
    e-Business for Customer Relationship Management (5)
    e-Commerce Series (6)
Finance & Accounting
    Business Finance for Managers (6)
    Financial Accounting (3)
    Finance Fundamentals for Non-financial Professionals (5)
    Practical Budgeting Skills for Business (3)
    Advanced Business Finance (7)
    Auditing: A Practical Approach (5)
    Using Financial Statements (w. Wharton) (8)
    Accounting 101 & 102 (9)
    …and 8 more courses
Human Resources
    New Employee Orientation (3)
    Managing Diversity (10)
    How to Interview and Hire the Right People (4)
    Behavioral Interviewing (6)
    Recruiting & Retention Strategies for the Tight Labor Market (6)
    HRCI/PHR Certification Program (11)
    Hostility and Aggression in the Workplace (6)
    …and 6 more courses
Knowledge Management
    Knowledge Management Fundamentals (5)
    The 21st Century Learning Curve (6)
Leadership
    Leading from the Frontline (6)
    Leadership Skills for Women (5)
    Going from Management to Leadership (8)
    Business Execution (3)
    Leading the Workforce Generations (6)
    Initiating a Succession Plan (4)
Management
    Moving into a Management Role (20)
    How to Discipline & Correct Performance Problems (8)
    Performance Based Appraisals (7)
    360-Degree Performance (3)
    Business Crisis Management (3)
    Mentoring Essentials (6)
    Delegation Skills (3)
    Coach with Confidence (6)
    Managing Technical Professionals (4)
    How to Overcome Negativity in the Workplace (3)
    Managing Other through Change (6)
    …and 14 more courses
Marketing     Strategic Marketing in Action (8)
    Strategic Brand Management (6)
    Online Branding Strategy (3)
    Competitive Marketing Strategies (2)
    Product Management Essentials (3)
Personal Development
    Creativity & Innovation in the Workplace (4)
    Taking Control of Your Workday (3)
    Fast-Tracking Your Career (6)
    Planning Your Personal Finances (9)
    Strategies for Better Balance (3)
    Ethics in Business (1)
    Dealing with Organizational Change (1)
    Managing Yourself through Change (3)
    … and 34 more courses
Project Management
    Professional Management Basics for Business Professionals (5)
    Professional Project Management (6)
    Project Management for IT Professionals (5)
    Strategic Project Management for IT (6)
    … and 45 more courses
Sales
    Field Sales Foundations (4)
    Territorial Account Sales Skills (5)
    Inside Sales Skills (5)
    Sales Team Management (4)
    The Sales Wheel of Success – Advanced Selling Series (8)
    Selling at the Executive Level (6)
    Sales University® (3)
    … and 19 more courses
Six Sigma
    Six Sigma Foundations (1)
    Six Sigma Team Implementation (8)
Strategic Planning
    How to Write a Business Case (6)
    Strategic IT Planning & Forecasting (4)
    Strategic Management (3)
    Global Business Strategy (2)
    Competitive Intelligence (3)
    The Fundamentals of Globalization (4)
    …and 11 more courses
Team Building
    Making Cross-Functional Teams Work (4)
    Participating in a Project Team (6)
    Creating High-Performance On-site and Virtual Teams (4)
    Capitalizing on Conflict (6)
    Managing & Leading the Virtual Team (7)
    … and 9 more courses
Workplace Compliance
    Sexual Harassment Awareness (6)
    Workplace Issue Fundamentals (15)
    Administrative Simplification under HIPAA (5)
Desktop Computer Courses
    Microsoft Office 2000 (23)
    Microsoft Office 2003 (57)
    Microsoft Office 97 (16)
    Microsoft Office XP (28)

ACB members can register for any of the over 2,000 CFT Atlantic States courses at CFT member prices. Prices vary depending on program length and delivery method. Prices for Instructor-led Online Courses and Guided Self-study Programs range from $400 to $695 per course. The Self-paced Online Courses are offered in discount bundles that can bring the cost per program to as low as $25.

To scan the current schedule by delivery method, click any of these options:

Instructor-led Online Courses
Self-paced Online Courses
Guided Self-study Programs

Prices, dates and courses are subject to change by CFT Atlantic States. For more information on these courses, schedules and pricing, contact representatives at CFT-AS.

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